Last updated: October 29, 2026
Personalized work may enter design or production soon after approval. Submit a cancellation request through the active support channel on the Contact page as early as possible.
When cancellation may be possible
A request may be approved if production, personalization, material preparation, packing, or shipment has not begun. A request is not approved until Sandhill Sisters confirms it.
When cancellation may not be possible
- Design or embroidery work has begun.
- Materials were ordered or prepared specifically for the order.
- The personalized item is complete, packed, or shipped.
- The request arrives too late to stop an outside carrier or service provider.
Changes instead of cancellation
A requested change to wording, color, quantity, or address is not guaranteed. Additional price or timing may apply, and changes cannot be made after the relevant production step.
Approved refunds
If cancellation is approved after payment, any refund will normally return to the original payment method. Non-recoverable, clearly disclosed costs may be handled as permitted by law and the confirmed order terms.